Refund policy

RETURN & REFUND POLICY – AUREON

At Aureon, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these criteria will not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personal care items (if opened or used)

3. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Please note:

  • Shipping fees are non-refundable
  • If your order included free shipping, the actual shipping cost may be deducted from your refund

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect (wrong item sent)

If you need an exchange, contact us at: [your email here]

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service, as we are not responsible for lost returns

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue for faster resolution

We will arrange a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or credit card provider (processing times may vary)

If you still need help, contact us at: getaureon@gmail.com

8. Contact Us

For any questions regarding returns or refunds, please contact: Email: getaureon@gmail.com

By placing an order with Aureon, you agree to this Return & Refund Policy.