Shipping policy
SHIPPING POLICY – AUREON
At Aureon, we aim to deliver your order efficiently while maintaining a high standard of service.
1. Order Processing
- All orders are processed within 2–3 working days
- Orders are not processed or shipped on weekends or public holidays
- Once your order has been processed, you will receive a confirmation email with tracking details
2. Shipping Time
- Estimated delivery time: 6–10 working days after dispatch
- Delivery times may vary depending on your location and external factors such as customs or courier delays
3. Shipping Rates
- Shipping fees (if applicable) will be calculated and displayed at checkout
- Occasionally, we may offer free shipping promotions
4. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email
- Please allow up to 48 hours for tracking information to update
5. Delays
While we aim to meet our delivery estimates, delays can occasionally occur due to:
- High order volumes
- Customs processing
- Courier disruptions
Aureon is not responsible for delays caused by third-party shipping carriers.
6. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders shipped to incorrectly provided addresses
- If you notice an error, contact us immediately at getaureon@gmail.com
7. Lost or Stolen Packages
- Aureon is not responsible for lost or stolen packages once marked as delivered
- If you experience this issue, please contact the shipping carrier directly
- We will assist where possible
8. Contact Us
For any shipping-related questions, please contact: Email: getaureon@gmail.com
By placing an order with Aureon, you agree to this Shipping Policy.